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Our Mortgage Refinance Lead Qualification Script

How We Identify Refinance-Ready Homeowners

HELOC leads require precision. Our script ensures each homeowner meets equity, income, and intent requirements before being transferred. This method filters out unqualified prospects and connects you only with homeowners who are actively exploring home equity solutions.

Introduction

Agent: Hi, may I speak with (First Name)?

Reason for Call

Agent: Mr./Ms. (Last Name), this is (Agent Name) from the Mortgage Refinance Program. I’m following up about your interest in refinancing your current mortgage. Do you have a few minutes to chat?

Must answer YES to continue

Qualification Questions

Agent: Awesome — I’ll just ask you a few quick questions to make sure we connect you with the right lending partner.

Must APPROVE to continue

Agent: Perfect. Are you currently the homeowner on the property you'd like to refinance?

Must answer YES to continue

Agent: Thanks. Is the property your primary residence, a second home, or an investment?

Must answer PRIMARY RESIDENCE to continue

Agent: Good to know. What’s your approximate current mortgage balance?

Must provide a VALID answer to continue

Agent: Great. What do you estimate the value of your home is today?

Must provide a VALID answer to continue

Agent: What’s your goal with the refinance — lower monthly payments, cash out, shorter term, or something else?

Must provide a VALID answer to continue

Agent: Do you know your estimated credit score?

Must be 620+ to continue

Agent: Are you currently employed or have steady income?

Must answer YES to continue

Agent: Thanks, that’s very helpful. Based on what you’ve shared, it looks like you’re eligible for a refinance quote. Would you like me to transfer you now to one of our licensed specialists who can go over your options?

Must answer YES to continue

Agent: Awesome. I’m going to put you through now. Please stay on the line.